Cancellation & Refund Policy
Dear Customer, if you’re considering a product return or cancellation , we urge you to read out terms & conditions with respect to cancellations, returns & refunds.
Most of our products are hand-woven and hand-crafted products , procured directly from the from weavers and manufacturers.
We strive hard to sell authentic handmade products to our customers, it is difficult to accept returns from customers as many times the products are not returned in original condition. missing tags, crumpled condition, poor repackaging etc on items returned hence these items cannot be resold again and is a loss.
Slight variance in color, weaves, prints, minor slubs in fabric and slight variation in color are expected outcome of an authentic craft process. These variations are typical characteristics of any hand-crafted product and are not to be considered as damage or defective.However do full inspection of the product before shipping hence we assure you of highest quality standards.
We have listed everything below about our cancellation, return, exchange and refunds policy so that you do not face an iota of problem.
Cancellation Policy:
1. Please ensure you check your Order details prior to confirming It , if you cancel your order before it has been procured with 6 hours , we will refund the entire amount.
2. For request for cancellation within 6 hours, please reach out to us through email on care@brandedsarees mentioning your “Order ID – Request for Cancellation” in the subject line with the reason for cancellation ,for us to prioritize your request.
- Exceptions for Cancellations are reviewed and accepted at the discretion of branded team.
- For shipping we rely on third party vendors hence order cancellation cause of delay in delivery will not be refunded but customer will be entitle for store credit post deduction of return courier charges and admin charges.
- In the event you have made a purchase and cancel it post 6 hour of order and before delivery and do not wish to go ahead with the order, we will issue store credit which may be used against a future purchase on our store, post deduction of delivery and admin charges.
- Branded reserves the right to cancel an order due to an error on the site or for stock Issue.
- If case of cancellation of the order from our end if the customer’s credit card has been charged, we will reverse the full amount.
- If due to unavoidable circumstances or situations beyond our control, your order is not processed, cannot be procured or is not shipped to you within a certain time, the order shall stand cancelled, and the entire amount will be refunded to you, no liability shall be incurred by the either side.
Return and Exchange Policy
- Returns and exchanges must be made within the guidelines in our Return Policy.
- We accepts returns and exchange only if a wrong product or damaged product is delivered. If you have received wrong damaged or wrong product, please send us a email on care@brandedsarees.com mentioning your Order ID. The replacement will be issued to you with no additional cost.
- Customers wishing to return or exchange, must intimate us within 24hrs of receiving it, we would require supporting photos of the product mentioning the reason for return or exchange.
- Return Product(s) must be unused, unworn, unwashed, undamaged and un-customized i.e no saree finishing package must be added to merchandise.
- Please mention your order number in the subject line to help us quickly process your request.
- We will then send an update, if the return can be accepted we will mail a confirmation, the mail will explain the procedure to return the product(s). If the reason of the return is due to mistake on our side, we promise to refund the full price of the returned merchandise, please indicate the same.
- In case of error from our end, we will duly acknowledge the issue and you would always be welcome to decide from proceeding with either a replacement item or Issuance of a store credit or full refund of order value.
- Once we have received the products a quality check would be done by our team and you wold be notified by us before we commence the refund process.
- Branded is not liable to pay the return shipment charges unless it is an error from our end.
- If you do opt for a credit note or store credit, you cannot en-cash it later.
- The amount refunded to you would be only for the products not the shipping charges if applied.
- Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to mail the product back to us on shipping address provided by us.A maximum of 150 INR would be given to you as a store credit for reverse shipping
- International orders are shipped centrally from our warehouse in Bengaluru after stringent quality check and this eliminates any quality or product related issues, still for your peace of mind returns will be entertained only for wrong/damaged products and the reason has to be reported within a day from the date of delivery through email, in such circumstance half of return shipment charges will be borne by customer and upon receiving back the product we will provide you with store credit equivalent to product price plus 50% of return shipping cost.
Refunds of Out of Stock Items:
Brandedsarees will refund full payment if the customer has paid for products that are listed on the website but which are out of stock. In these cases,our customer service team will send an e-mail to the customer and on obtaining his consent initiate the refund process.
The Refund policy
Refunds will be processed within 3-5 business days of receipt of products in good condition, we reserves the right to deny refund in case of soiled or damaged products.
-Refund will be processed only through net banking, no other modes are practiced from our end.
-Customer to notify us of his banking details by email for us to initiate the transfer process, information regarding the bank accounts of the customers will remain private and confidential.
Cancellations & Returns
We strive to make sure you have the best experience while selecting and buying your favorite product. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. We have listed everything to further simplify our Cancellation, return and Refunds policy Pre-Shipment Cancellations.
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all non-ready to ship products, only if done within 6 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail. Post 6 hours, the process of procurement from weavers/manufacturers and shipment of the product starts, hence we cannot entertain any request of cancellation post that period .
Q: Why a “6 Hour" deadline?
A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied or customized, the process is already underway.
Q: And what if I cancel after 6 hours of ordering?
A: 1) Well, we currently do not have provision for orders cancellation beyond initial 6 hours of confirmation, such scenarios are dealt with on a case-to-case basis by our team depending on the degree of process completion.
2) We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our website within a stipulated period from time of issuance.
3) Please be apprised that post recieving the cancellation request, we will notify if the request has been accepted via e-mail, post that the process of refund, if applicable, is initiated.
Q: Could there be a delay in delivery because of "unforeseen circumstances" ?
A: We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to:
a) Accept a store credit of equivalent value which you may use to purchase an alternate item.
b) Opt to receive a refund of your money.
Q: But if i am unable to find an alternative item?
A: In such cases we ensure that a complete refund (inclusive of the product cost and shipping charges, if applicable) is initiated at the earliest sans any deductions. We also offer a compensation by way of Store credit depending upon the order value and delay in communication.
Q: Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?
A: No worries. Such situations are often encountered when customers forget to update their complete details or change shipping details .
As a process , we try and keep our esteemed customers posted of their order status at each and every stage , either through email or call and it really helps to have your inputs at the right time.
Q: I received the order. But there's an issue. Can I return my ordered items?
A: We take stringent measures to deliver best possible product in good condition, returns can be made as per our return policy
a. Item(s) may get damaged during transit.
b. There may be a manufacturing defect which didn’t get noticed during packing
c. A wrong item is shipped out to you by mistake.
Q: How soon should I get back to you?
A: Please reach out to us within 24 hours of receiving the order for reporting any complaints with regards to the product .
Q: In what scenarios would you not accept any returns?
A: Kindly be informed that any product purchased from us can only be returned as per the returns Policy i.e If it’s an error relating to a manufacturing or a wrong item has been shipped out to you by mistake. Please make sure you report the matter to us as per our return policy and dispatch the product at the earliest once we accept the return request.
Kindly do not dispatch the products before receiving a “Return Accepted” Confirmation email from us, we will not be able to entertain such requests.
Q: Informing Brandedsarees
A: In case you have any complaints regarding the product you have received, please ensure that you report it to us within 24 hours of receiving the product through email on care@brandedsarees.com .
Q: Confirmation email from Brandedsarees .
A: You will receive an acknowledgement e-mail from us confirming a return acceptance. Please do not ship items before you receive this email from us. We will be unable to process any “Returns” without the Return Authorization .
Please note: We’d request you for a digital picture of the item for our internal review to be able to process your request.
Q: Shipping back the items.
A: When Shipping back the items:
1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
2. Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
Q: Item receipt and inspection at Branded.
A: As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
Q: Proposed solutions post receipt of returned items
A: Post inspection of returned item(s), our team will propose remedial solutions to you on a case to case basis:
a. Choosing an alternate item of equal value as replacement
b. A store credit to be used later for shopping on brandedsarees.
c. A refund as decided on case to case basis, in case of defects.
Q: What will be my options if there was an error by Branded sarees ?
A: In case of error from our end, we will duly acknowledge the issue and you would always be welcome to decide from proceeding with:An item replacement or Issuance of a store credit or A refund of order value.
Q: What will be the value of Refund/Store Credit in case I opt for the same?
A: 100% of the value of the goods including shipping cost (if paid) will be provided as refund or store credit ensured.
In any case, the refunds will not exceed the actual amount paid by you.
Q: But I had to pay the courier service for shipping the item back!
A: If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to mail the product back to us on shipping address provided by us.In such case maximum of 150 INR would be given to you as a store credit for reverse shipping.
If you have any further query regarding Return/ Cancellation/ Refund policy, please feel free to drop us a mail at care@acaya.in